Is my unit defective?

If you feel your BIO MAX unit is defective, please complete the following form.

Our tech team will review your information immediately and if required a replacement BIO MAX will be sent to you automatically (process may take up to 6 business days).

We'll contact you with feedback, as soon as a decision has been made.

Order NUMBER (#ECO ...)

Order # required

What issues are you experiencing?

Feedback required

Which BIO MAX colour(s) seems defective?

Colour(s) required

What is the best email to contact you with feedback?

Email required

Thank you! Your feedback has been forwarded to our tech team, we will reach out to you shortly with our decision...